Your rights to return
CHRISTMAS RETURNS POLICY
Any purchases made from 1st November – 24th December 2016 inclusive will benefit from an extended Refund or exchange period and may be returned as per the regular policy until 6th January 2017. Please note that we will not be able to process any refunds or exchanges on Boxing day.
RETURNS & EXCHANGES
If for any reason you need to return an item back to us, simply return it within 28 days for an exchange or refund. For Security reasons please use a signature on delivery service which we will sign for on receipt. Please retain your return receipt in case of lost parcel. As soon as the parcel arrives back here, we aim to process your refund or exchange within 3 working days. Please note that all returns for refund will exclude any postage costs unless the item was sent out incorrectly or you received a faulty item.
For overseas orders, only the cost of Goods will be refunded, unless we have sent out the wrong item by mistake, in which case we will refund for all shipping costs incurred over and above the original shipping charge. Goods must be returned with all packaging and tags intact and in brand new and unused condition. This only applies to products you have bought from our online store.
RETURN OF GOODS PROCEDURE
You will need to have the following items to hand when you request a return: Order ID and items to be returned. Email email@example.com or call 01382 206615 to speak to a member of the web team.
OUT OF STOCKS
The website is kept up to date automatically via our stock control system, though on rare occasions, the item or size you have ordered may be out of stock. If this is the case, you will be notified as soon as possible, either by email or phone.
Your payment is usually held by the bank until we ship your order, at which point we request the bank to release the funds to us. In the case of items being out of stock, your payment will be cancelled and the funds will then be released by the bank back to you. This could take up to 10 working days and is sadly out of our control. In the case of Paypal payments, these are reversed once we have corresponded with you and you have decided to cancel the order. This is done within 48 hours or sooner if possible.